Shipping Policy

Shipping Policy for Concert Hub NI:

At Concert Hub NI, we strive to provide our customers with a seamless shopping experience, from placing an order to receiving their items. This shipping policy outlines the estimated shipping times for our products, including stash items and stealth pouches, as well as bucket hats.

Stash Items and Stealth Pouches:

The estimated shipping time for stash items and stealth pouches is 2 to 6 business days. Once your order is placed and payment is confirmed, our team will carefully package your items and prepare them for shipment. Please note that these shipping times are estimates and may vary depending on factors such as product availability and shipping location. However, we make every effort to ensure that your order is shipped promptly and reaches you within the specified timeframe.

Bucket Hats:

For bucket hats, the estimated shipping time is 10 to 15 business days. We understand the anticipation of receiving your order, and we work diligently to process and ship your bucket hats as quickly as possible. Our team will take the utmost care in packaging your items to ensure they arrive in excellent condition. Please bear in mind that the shipping times provided are approximate and can be influenced by variables such as customs procedures and unforeseen delays. However, we will do our best to keep you informed about the progress of your shipment.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. This allows you to monitor the progress of your delivery and estimate its arrival date. If you have any questions or concerns about the status of your shipment, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary updates regarding your order.

Shipping Restrictions:

Please note that Concert Hub NI currently offers shipping within the UK If you reside outside these areas, we apologize for any inconvenience and encourage you to explore our website for future updates regarding expanded shipping options.

Shipping Costs:

We offer free shipping on all items.

Order Processing Time:

Please allow 1 to 3 business days for order processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes. We appreciate your patience and understanding.

Lost or Damaged Shipments:

In the unlikely event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will investigate the issue and work with you to find a suitable solution, such as a replacement or refund, depending on the circumstances.

For any further inquiries or assistance with your shipping-related concerns, please don't hesitate to contact our customer support team. We are here to provide you with exceptional service and ensure your satisfaction.

Please note that this shipping policy is subject to change at the discretion of Concert Hub NI. We recommend reviewing this policy periodically to stay informed about any updates or modifications.

Thank you for choosing Concert Hub NI. We appreciate your support and look forward to serving you!